Wasn't the argument that you can't really serve millions upon millions of cups of molten hot lava without expecting to injure people? Like sort of a foreseeable misuse type situation?
I know
@BAM covered many of the salient points, but here's a really good breakdown of the relevant events,
"Stella Liebeck was a 79 year-old woman living in New Mexico.
79 year-old Stella Liebeck in court. (Image Source: gruberlawgroup)
One day, she went through a McDonald's drive-through and ordered coffee. She wasn't driving. Her grandson was.
After receiving their order, they pulled into a parking spot to put cream and sugar into the coffee. There were no cup holders in the car, so Stella steadied it between her knees and opened the lid. The coffee gushed out onto her thighs and groin.
She screamed in agony, and her grandson rushed her to the hospital. As it turned out, Stella had suffered – not second degree burns, which would have been painful – but third-degree, full-thickness burns to 16% of her body.
The pictures of her burned thighs are, in a word, horrific.
She required extensive skin grafts and surgery.
Her family asked McDonald's to cover her expensive medical bills – as Stella Liebeck was retired and didn't have much money. McDonald's responded with an offer of $800.
When the family said that amount didn't come close to covering the medical expenses, McDonald's told them to get a lawyer.
The court arranged two mediation meetings, but McDonald's didn't attend either. The corporation clearly wanted a jury trial. Liebeck's lawyer approached McDonald's with a $50K settlement
(note the original request for medical costs was about $30K--Andy Capp). McDonald's refused.
In court, it was revealed that McDonald's heated its coffee to 187 degrees F, or 86 C. Most coffee is heated to around 150 degrees F, or 65 degrees C. McDonald's kept it that hot because it made for a longer shelf life. In other words, it was a business decision.
McDonald's lawyers also brought in a chart showing that only 700 people had been scalded by their coffee, which they saw as statistically insignificant considering they serve millions of coffees a day. That tactic would turn out to be a mistake, as the jury found that stat anything but insignificant.
In the end, the jury decided Stella was 25% at fault for spilling her coffee, McDonald's 75% at fault for scalding her with its overheated product.
The jury awarded Stella about $200,000. But the judge wasn't happy with McDonald's, and directed the jury to implement punitive damages. So the jurors ordered McDonald's to give Stella two-days worth of coffee sales – which totaled $2.7 million.
Stella never regained her quality of life after the incident.
All she had wanted was to cover her medical expenses.
It wasn't a frivolous lawsuit.
It was a cautionary tale for corporations."