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When is this sea change coming? Zoomers are still growing up in a traditional console environment. 20 years from now?It's inevitable, and MS might actually be ahead of the curve in this regard. I don't believe consoles themselves are going to be fighting with each other, as much as the services they provide. Game exclusivity is only going to carry companies so far in the future, as universal connectivity becomes more of a selling point.
MS already has a foothold in that market, being the company behind Windows and all. Sony might find themselves going the way of Nintendo, if they shut the larger percentage of the market share out. Which isn't a bad thing, necessarily. Nintendo carved out a niche rather admirably, avoiding what the mainstream was doing. Sony just might not be #1 in the very near future.
Sony is behind in backwards compatibility and they're trying to remedy that, they're making a concerted effort into the PS Now service, and reluctantly following suit in cross platform play (all products of competition). You'll still need something to take advantage of those services so what happens with that? Most people don't have a PC capable of playing modern titles. PC's are being replaced more and more by tablets and cell phones.
If Sony isn't #1 in the very near future it's because they aren't providing an easy to use, affordable product with software to back it up. Could happen, but it's going to take a pretty big blunder on their end to knock them off the hill they've been sitting on top of for 20+ years.