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Found an interesting post about the phone chat app,
Not sure about the validity, but it is an interesting explanation as to why it's being done via phone app.
The problem is that under FCC regulations as VoIP service, it has to have the ability to convert voice into text messages on the fly for deaf users, and support users with other disaiblities, which would then require displaying the messages on a screen somewhere. AFAIK, PS4 and XBox got around this because their online services have been in place since before the FCC regulations went into effect (same network was used for prior systems) and they were grandfathered in.
Not sure about the validity, but it is an interesting explanation as to why it's being done via phone app.