That was the problem on my last year of my run. I was getting older and I was becoming more and more ashamed of being stuck in entry level, minimum wage work for seven years. My self-esteem was shot to hell. In addition, I was carpooling with my partner, who also worked, and still works in the same job, and in the car, she was going on and on about her problems at work and how she was treated by colleagues and other airport workers. Add in my own problems with the company, them not paying me the agreed step up rate and having to beg them to honour their word every month, for months. They also didn't provide the support that I, and the passenger needed, in the hall, so I looked bad and was put in rough positions often.
Basically, I was coming in angry, depressed and hopeless. On the other side, despite my complaints about the fact, the disabled passengers would just be dumped where I worked, with zero support for them and myself, and would often screw up the service themselves, so being in the same suit, but not the same job (one person was lead agent/luggage/called for assistance, the other assisted the person, but was never put there), I'd get the flak, and my inner frustrations meant that I could no longer handle it properly. I blew up badly at a passenger for shouting at me the year before I left, and the following year, a passenger overheard me venting to another colleague and had a go, and I had to leave before losing it completely. I was suspended for the first, only investigated for the second, but I had a full-on breakdown in the locker room on the second, and I knew that I had to make a change.
It's a shame that they didn't give you the option, but at least the intent was there. One thing I learned in my old job was to always give people the freedom of choice. Not everyone wants to be coddled, as it can make them feel weak.
