I'm so angry I want to punch somebody in the face. Customer service is getting so bad.

Discussion in 'Mayberry Lounge' started by JosephDredd, Aug 1, 2018.

  1. JosephDredd

    JosephDredd Gold Belt

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    Router went down. They won't let me call them for technical support, they're making me chat with some online support bot so they don't have to pay a human employee to look after their customers. I'm wasting my entire morning going through a stupid menu of things to try when I could just tell a human that I've already reset it twice and nothing happened, so what's the next step to troubleshoot this, please, Mr. Bot?
     
    Last edited: Aug 1, 2018
  2. OverPressure

    OverPressure SpaceCop

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    Turn it top-wise
     
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  3. JosephDredd

    JosephDredd Gold Belt

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    Jesus Christ, their stupid support bot hasn't replied in almost ten minutes. How long is this process going to take?
     
  4. SammyPops

    SammyPops Gold Belt

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    Did you try turning it off, waiting 15 seconds, and turn it back on? Works every time bro.
     
  5. JosephDredd

    JosephDredd Gold Belt

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    Not sure what this means. Is this a way to punch them in the face?
     
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  6. OverPressure

    OverPressure SpaceCop

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    Maybe it's government run
     
  7. JosephDredd

    JosephDredd Gold Belt

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    lol first thing I tried. Twice.
     
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  8. OverPressure

    OverPressure SpaceCop

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    It's advice from @HomerThompson's son.
    If it doesn't work, uppercuts
     
  9. JosephDredd

    JosephDredd Gold Belt

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    Nah, government is vaguely accountable to the people. This is even worse: a corporation that doesn't want to pay employees for customer support, so fuck the customers because there's nothing they can do. Best case scenario: I buy a new router out of frustration = profit.
     
  10. SammyPops

    SammyPops Gold Belt

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    Well fuck .... I'm stumped.
     
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  11. OverPressure

    OverPressure SpaceCop

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    You know what I love?
    Having problems with a cell and calling customer service, and being told to call back on a landline.
    How about fuck you.
     
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  12. JosephDredd

    JosephDredd Gold Belt

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    I thought that was only my shitty cell provider that did that. Sure, I'll just make some friends with some octogenarians who still have landlines.
     
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  13. Stranger Come Knocking

    Stranger Come Knocking Red Belt

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    Couldn't have happened to a better guy
     
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  14. Fedorgasm

    Fedorgasm Silver Belt

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    Greetings Sherdog user!

    I apologize for the difficulty you're having. I will do my best to get your service back as quickly as possible, but first I have a few questions for you. Let's get started!

    1. Are you a groundhog expert?
    2. Is your modern currently plugged in to an electrical socket?
     
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  15. OverPressure

    OverPressure SpaceCop

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    Here come de Judge
     
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  16. OverPressure

    OverPressure SpaceCop

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    Now you can enjoy gigabytes of high speed groundhog for less with our new $550 plan
     
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  17. JosephDredd

    JosephDredd Gold Belt

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    I've made some powerful enemies.
     
  18. ToxicShocker

    ToxicShocker Black Belt

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    If you are using fiber optic. Go out and disconnect the backup power supply transformer that powers the unit. Then open fiber optic terminal box and disconnect the 12v battery thats inside. Wait a few minutes and reconnect the two powers.

    It helps to have a friendly neighbor who can tell you if their internet works, and its just yours.
     
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  19. Ottawaguy

    Ottawaguy Gold Belt

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    Yeah i’t almost impossible to talk to humans with many big companies. Customer service was one of the first casualties in the race to the bottom.
     
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  20. JosephDredd

    JosephDredd Gold Belt

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    Regular cable.
     

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