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I'm so angry I want to punch somebody in the face. Customer service is getting so bad.

  • Thread starter Thread starter Deleted member 429137
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Deleted member 429137

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Router went down. They won't let me call them for technical support, they're making me chat with some online support bot so they don't have to pay a human employee to look after their customers. I'm wasting my entire morning going through a stupid menu of things to try when I could just tell a human that I've already reset it twice and nothing happened, so what's the next step to troubleshoot this, please, Mr. Bot?
 
Last edited by a moderator:
Jesus Christ, their stupid support bot hasn't replied in almost ten minutes. How long is this process going to take?
 
Did you try turning it off, waiting 15 seconds, and turn it back on? Works every time bro.
 
OeuvrePressure said:
Maybe it's government run
Click to expand...

Nah, government is vaguely accountable to the people. This is even worse: a corporation that doesn't want to pay employees for customer support, so fuck the customers because there's nothing they can do. Best case scenario: I buy a new router out of frustration = profit.
 
JosephDredd said:
Nah, government is vaguely accountable to the people. This is even worse: a corporation that doesn't want to pay employees for customer support, so fuck the customers because there's nothing they can do. Best case scenario: I buy a new router out of frustration.
Click to expand...
You know what I love?
Having problems with a cell and calling customer service, and being told to call back on a landline.
How about fuck you.
 
OeuvrePressure said:
You know what I love?
Having problems with a cell and calling customer service, and being told to call back on a landline.
How about fuck you.
Click to expand...

I thought that was only my shitty cell provider that did that. Sure, I'll just make some friends with some octogenarians who still have landlines.
 
Greetings Sherdog user!

I apologize for the difficulty you're having. I will do my best to get your service back as quickly as possible, but first I have a few questions for you. Let's get started!

1. Are you a groundhog expert?
2. Is your modern currently plugged in to an electrical socket?
 
Fedorgasm said:
Greetings Sherdog user!

I apologize for the difficulty you're having. I will do my best to get your service back as quickly as possible, but first I have a few questions for you. Let's get started!

1. Are you a groundhog expert?
2. Is your modern currently plugged in to an electrical socket?
Click to expand...
Now you can enjoy gigabytes of high speed groundhog for less with our new $550 plan
 
If you are using fiber optic. Go out and disconnect the backup power supply transformer that powers the unit. Then open fiber optic terminal box and disconnect the 12v battery thats inside. Wait a few minutes and reconnect the two powers.

It helps to have a friendly neighbor who can tell you if their internet works, and its just yours.
 
Yeah i’t almost impossible to talk to humans with many big companies. Customer service was one of the first casualties in the race to the bottom.
 
ToxicShocker said:
If you are using fiber optic. Go out and disconnect the backup power supply transformer that powers the unit. Then open fiber optic terminal box and disconnect the 12v battery thats inside. Wait a few minutes and reconnect the two powers.

It helps to have a friendly neighbor who can tell you if their internet works, and its just yours.
Click to expand...

Regular cable.
 
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