Scramble Wave drawstring "herniating"

I don't think it is the drawstring as such more the image of the brand, after slight issues with the pants they changed the material used.

For me it wasn't so much the drawstring being damaged more that I had paid
 
BigCP84 said:
Wow, they are taking a drawstring so seriously... What is it, like a $3 piece of rope? And they are giving away pants, shirts, as well as new drawstrings? Seems like a good way to make money, unless they are making 200% profit on the original sale of the Gi.
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The drawstring isn't really the typical drawstring; it's very thick. The inner core is actually a bunch of shoestrings, wrapped in a outer weave. I guess they were trying to making it extremely durable. So I guess they did put some research into the design of it, but there was a bad batch that came apart from the outer weave.

In any case, as for the replacement pants, it's because a lot of pants went out with stains on them that cannot be washed out.
 
Yeah. this drawstring issue was brought up when the Wave was released.

After my initial wash, my drawstring literally exploded in 3 spots, plus I had several "stains" on my pants, which looked to be "bleed" spots. Both of these issues actually happened to quite a few people.

Contacted Matt at Scramble and he's doing good on replacing the drawstring and pants. Took about 2 months, but per my last email with him, he said he'll be sending out my replacements soon. I'm in the US, so it'll probably take some time.

In the meantime, I just replaced the drawstring with an extra rope drawstring that I had.
 
R1ceRocket said:
Yeah. this drawstring issue was brought up when the Wave was released.

After my initial wash, my drawstring literally exploded in 3 spots, plus I had several "stains" on my pants, which looked to be "bleed" spots. Both of these issues actually happened to quite a few people.

Contacted Matt at Scramble and he's doing good on replacing the drawstring and pants. Took about 2 months, but per my last email with him, he said he'll be sending out my replacements soon. I'm in the US, so it'll probably take some time.

In the meantime, I just replaced the drawstring with an extra rope drawstring that I had.
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The gi did bleed a bit, but came i made it come off. I rubbed it with a little bleach. Just a tad and hand washed it. Then just to be sure, dual cycle with vinegar and laundry soap wash. Came out great.
 
considering when some brand's pants rip they want you to mail them back to them, which you pay for, and then they offer to sell you a 'discount' replacement pair, this is solid gold customer service :)
 
Cleezy said:
I don't think it is the drawstring as such more the image of the brand, after slight issues with the pants they changed the material used.

For me it wasn't so much the drawstring being damaged more that I had paid
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This is their second Gi, it was quite obvious that there would be some issues guaging what happened with the ichban.
 
Other than the cut being weird for some people, I don't think there were any quality issues with the 1chiban.

And I think the delays were really worth it. Under the hail of high quality, they've actually had few quality issues compared to what I've seen with other companies.

But maybe that's just me.
 
zomoplata said:
What caused the little spots on the pants?
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From everywhere I've seen (of other peoples' and myself) the stain spots are pretty purple. That can mean it's actually the navy blue dye from drawstring or drawstring loops "bleeding". But, there have been no other "bleeding" issues on the gi from anywhere else, so that may not be it. Matt @ Scramble acknowledged it, but didn't say what it could have been.

Or, it could be a pre-existing defect of the actual material while in rolls. Not sure, but the spotting size and location varies.
 
madizm2 said:
It will bring it to their attention and they might send a better replacement.
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i had the same issue and they are providing me a replacement. they realize there was an issue with the first release and Matt said they are working to fix it before they restocked which was towards the end of December.

reach out to them, their customer service is awesome and the only thing better than it is their product design.
 
TheBJJProfessor said:
Other than the cut being weird for some people, I don't think there were any quality issues with the 1chiban.

And I think the delays were really worth it. Under the hail of high quality, they've actually had few quality issues compared to what I've seen with other companies.

But maybe that's just me.
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I look at it comparatively. How many companies do you know that delayed a product for so long in the name of quality, but then still had problems with the same item when it came out? I personally can't think of any. I can understand delays, as long as they pay off and there was a purpose. To me the situation is like a student asking for more time for a report, not once but twice, and then hands you a C+ paper. What was the extra time for?

They specifically delayed it the first time for the pants quality. They said that after 6 weeks of hard use there was some piling. To me, that's just going to happen over time no matter what, so it seems like a pointless reason to me personally but I can understand if they want to make changes. Then they delayed it the second time because they wanted to make enough to meet demands. Again, to me, another pointless delay especially since they said it would not be a one-off edition and they were going to be restocking it at a later date.

So IMHO if you delayed a product for so long after promising it twice to your customers, and then that product comes out with not 1 but 2 quality controls issues on the very item you delayed it the first time for, that just looks horrible. I'd rather have an on time release that might have small issues then a delayed release with major issues, and not after long time use mind you, we're talking about issues after 1 week of rolling.
 
Are you implying that you feel that Matt delivering a gi to you is the same as a student turning in a term paper to their professor?
 
TheBJJProfessor said:
Are you implying that you feel that Matt delivering a gi to you is the same as a student turning in a term paper to their professor?
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Haha, not exactly, but in a veeery narrow manner of speaking, yes. The example was more along the lines of meeting expectations and not hyping something up that's not set up to meet said hype.

IMO, I believe that when you expect premium quality from a company that markets themselves as a premium line, and even more so askes for premium quality prices, you as a customer are entitled to expect certain standards of quality (within reason of course). When a company fails to met that standard that never looks good, and when they fail to met that standard even after delays having to do with ensuring quality it looks really bad. That's all I'm really saying. And again, that's just my personal opinion.

Of course, shit happens! No company is perfect and then that's where customer service makes up for it, and in my opinion really makes or breaks a company. I cannot say that I've heard a single complaint from anyone about Scramble's customer service. So if they fix that problem, no harm no foul, but in a consumer mindset it still might be enough to refrain me from purchasing from them in the first place.

So I guess what I'm saying overall is that how Scramble has portrayed themselves as a gi company to me is 1) a company that cannot met reasonable deadlines that they set for themselves 2) even after delays the quality might not be any better than initially expected 3) this is a short term quality issue, which leads me to doubt long term quality. These all cause me to be weary. Now, do I have any doubt that they'd try to fix any problem I might have? Most likely not, but I see warning signs that might prevent me from taking the risk with my time and money.

IDK, does anyone seem to think that's unfair??

EDIT:

I'll shake a stick at the hornet's nest with this, haha.
Who can tell me that if this happened with SYR, there wouldn't have been major blowback?
 
Bellicose said:
I'll shake a stick at the hornet's nest with this, haha.
Who can tell me that if this happened with SYR, there wouldn't have been major blowback?
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Someone would complain because they weren't able to reach SYR by phone, email, facebook, twitter, instagram, myspace, fax, pager, etc...
 
If SYR did everything that Scramble is doing to fix the issue, I don't think it's a big deal at all.

And especially considering Scramble never gave a hard release date to push back, then I think we're all good.

PS I would give Matt Benyon an A- on his term paper, but only because he drew some funny pictures on the last page.
 
Scramble delivered. I just got a replacement drawstring, another pair of pants with a drawstring. a replacement on another product that had a small issue. a free shirt thats pretty awesome shirt and several scramble promotion free bees like stickers keychains and the such.

amazing customer service.
 
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