Hey
@Kendodsworth
It's a shame you have faced this situation and very bad from their side doing that shady sharing of pictures. It surprises how some of these informal businesses prefer saving a few $ and putting their whole reputation at risk - short term vision.
I'm not justifying or on their side, but unfortunately, this same situation has happened to me before with Campeon also. And they just blamed it on the shipper and no justification nor apologies. I basically have faced incidences with all the Mexican brands at least once, and it's because their processes are inconsistent, and they don't really have any quality process in place. So say "1 of each 10 orders", may come out with some issue.
@Mark6pro @KidMoe I wouldn't say their quality of leather is bad. To be honest, these NS gloves have been the top quality for me in comparison to the other MX brands I've been trying out so far. Their reputation is bad, yes, but being realistic they do have a good product.
I would love for you all outside MX to someday have the chance to live in Mexico for several months, so you can get to understand part of our
culture. Some goods and wrongs...
informal business education is a weak spot. As Mexican, you get kind of used when dealing with informal business, that you are basically flipping a coin to the air, where you may sometime find the golden charm from a small informal business, but very often you'll be facing with people that haven't really been educated with elements about the customer experience, its value, quality, etc...
Again, I'm not at all protecting these brands or justifying them. Just trying to give some context on with who you are dealing with.
Ignorance of modern business practices, customer elements, reputation, etc... these are things that may not sound as important to them, and instead they are more focused into getting some immediate $ to pay their spendings. Very often, even their financials management don't expect them to even be managed or organized for these informal business.
Being Mexican and having ordered several dozens of pairs from these different brands, helps you understand how to be picky and manage transactions with them so you get a bit less of risk fully at your own side.
@Kendodsworth please let us know what they come back with.
How was the process you followed to order your gloves? Was it through WhatsApp with Daniel or through the Instagram? These are 2 different persons handling orders. Would be interesting to know.
Would you mind me raising this issue with Daniel next time I speak with him?
Edgar