News First Encounter with Amazon's DGAF Policy

[wwkirk]

I had heard about this, but just experienced it first hand. Amazon just dropped off a medium sized package at my door. But it's addressed to someone in a nearby building. At the moment, it would be inconvenient for me to venture forth to assist a neighbor, so I contacted Amazon.

It took about 3 minutes to penetrate their attempt to anticipate my problem, but I eventually reached a human (I think) chat-person. She (I believe) commended me for my honesty, but made no effort to try to find out what the package was or who it was meant for. So, naturally I asked if they would recall the delivery person. And then she hit me with it...

Amazon doesn't give a you know what about the wrong delivery! They said no need to return it and I won't be charged!

I don't know what to do. I don't feel like seeking out the customer, especially if they are going to automatically replace his item.

I'm also slightly concerned about opening the package in case it's something that would make me fell uncomfortable.

Any thoughts?

 

[GoodBadHBK]

Amazon makes billions a day every day

They dont care

Enjoy your free stuff

 

[shunyata]

If the goods are worth more than $20, flip it on ebay

 

[Stoic1]

Open it. Post pictures here. Then we can tell you what to do with it.

 

[Sweater of AV]

Just give it to the owner if you know where they are and go on with your life.

 

[Bob Gray]

Dude...its someone else's package and you said they're nearby. Why would want to open it? Don't be a douche bag, just jog over and give it to the right person.

 

[BoomStronk]

Dude...its someone else's package and you said they're nearby. Why would want to open it? Don't be a douche bag, just jog over and give it to the right person.

This - you dont know what's in the package, maybe something really important for someone really in need. You can't know unless you open it. Leave it closed, and hoof it over to the correct address like a real man.

 

[Pittie Petey]

Go deliver it, might belong to a hot chick, just make some adjustments to the package first

 

[Thai Domi]

I intercepted an Amazon drop-off on my porch addressed to someone else. The driver took the package and drove away. Three days later I found the same package on my porch. They really don't gaf.

 

[philcrow]

Just walk it over there. Is it that much trouble? If it happened repeatedly, I understand but who the hell needs to call just to do the right thing for a neighbor? Are you one of these people who are scared to go outside or something?

 

[Fury]

Just be a good neighbor and bring it over.
Also, I can't think of a time when talking to Amazon customer service is preferable to walking to a neighbor's place

 

[wwkirk]

Okay. My USPS packages have arrived. I’m willing to step out now to visit my neighbor.
I’ll let you know if anything interesting develops.

 

[TheNinja]

Dude...its someone else's package and you said they're nearby. Why would want to open it? Don't be a douche bag, just jog over and give it to the right person.

This. You can’t spend a few minutes bringing it to the right person but you have time to call up amazon and bitch about it ???
Sounds like you care even less about your neighbors than Amazon does.

 

[Killer Whale]

Find the person and give them the package ya greaseball.

 

[wwkirk]

Update

I brought the package over to the dude. He apparently didn’t know it had been misdelivered.

The mystery remains. 3.2 lbs enveloped in Amazon brown paper wrapping, with no indication as to what it was.

 

[mozfonky]

I had heard about this, but just experienced it first hand. Amazon just dropped off a medium sized package at my door. But it's addressed to someone in a nearby building. At the moment, it would be inconvenient for me to venture forth to assist a neighbor, so I contacted Amazon.

It took about 3 minutes to penetrate their attempt to anticipate my problem, but I eventually reached a human (I think) chat-person. She (I believe) commended me for my honesty, but made no effort to try to find out what the package was or who it was meant for. So, naturally I asked if they would recall the delivery person. And then she hit me with it...

Amazon doesn't give a you know what about the wrong delivery! They said no need to return it and I won't be charged!

I don't know what to do. I don't feel like seeking out the customer, especially if they are going to automatically replace his item.

I'm also slightly concerned about opening the package in case it's something that would make me fell uncomfortable.

Any thoughts?

amazon? I am familiar with the company, they are mercenary, very mercenary. They realize they hire goofballs and they don't care so the mistakes a mail man might make every so often, they'll make a lot more. Also, no professionalism, you get amazon drivers threatening to shoot dogs and it works both ways, we get amazon drivers who get shot too and amazon doesn't give a shit about the drivers family afterwards and you think what you're talking about is bad?

my worry is this is the future for all of us, this sort of approach to life/business/how we treat each other.

 

[mozfonky]

This. You can’t spend a few minutes bringing it to the right person but you have time to call up amazon and bitch about it ???
Sounds like you care even less about your neighbors than Amazon does.

amazon would just resend it, and it's not "amazon" when you call them, it's some gibberish speaking filipino or indian guy or gal who's just put there to make it seem like they give a fuck.

Nothing is worse when delivering a package and you have 50 of them and for whatever reason you have to call them no talking motherfuckers to try to straighten out some mishap of a package that can't be delivered or god forbid, three or four packages like that and then they blame you if you don't deliver. I had several recently to a military base, well, no one is allowed on a military base, I'd get shot trying to do what amazon wants. they've been in business long enough to know where these places are but they still shit on the driver for bringing packages back to the station as undeliverable or "you did not even get to area of delivery".

The consequence is though, with a company treating people like that, they will alienate more and more and more people until they get people with 50 iq's and it'll get even worse. Depending on how the immigration thing goes, they won't have that hard working but easily confused work force to depend on soon and not everyone is up to their "do the impossible no matter what" standards.

 

[Deleted member 592570]

I had heard about this, but just experienced it first hand. Amazon just dropped off a medium sized package at my door. But it's addressed to someone in a nearby building. At the moment, it would be inconvenient for me to venture forth to assist a neighbor, so I contacted Amazon.

It took about 3 minutes to penetrate their attempt to anticipate my problem, but I eventually reached a human (I think) chat-person. She (I believe) commended me for my honesty, but made no effort to try to find out what the package was or who it was meant for. So, naturally I asked if they would recall the delivery person. And then she hit me with it...

Amazon doesn't give a you know what about the wrong delivery! They said no need to return it and I won't be charged!

I don't know what to do. I don't feel like seeking out the customer, especially if they are going to automatically replace his item.

I'm also slightly concerned about opening the package in case it's something that would make me fell uncomfortable.

Any thoughts?

They'll just resend the package to the customer.

It's cheaper and easier for them to do that than to try to fix the problem.

I'll never understand why people can except that people in ANY other job make mistakes sometimes, but for some reason when a deliveryman makes a mistake they want his head on a spike.

It's just not that big a deal.

 

[Zer]

amazon? I am familiar with the company, they are mercenary, very mercenary. They realize they hire goofballs and they don't care so the mistakes a mail man might make every so often, they'll make a lot more. Also, no professionalism, you get amazon drivers threatening to shoot dogs and it works both ways, we get amazon drivers who get shot too and amazon doesn't give a shit about the drivers family afterwards and you think what you're talking about is bad?

my worry is this is the future for all of us, this sort of approach to life/business/how we treat each other.

Man when I was in Canada I never had a single problem with Amazon. Where do you live that you're in open warfare with Amazon drivers? Australia?

 

[Deleted member 592570]

I intercepted an Amazon drop-off on my porch addressed to someone else. The driver took the package and drove away. Three days later I found the same package on my porch. They really don't gaf.

It's mostly automated. These guys don't make much money.

You're not going to get as good service as you would if you paid twice as much to buy direct from the retailer and have them send it via courier.

You get what you pay for.