I can see both sides of this conversation as I have waitress friends (clubs/pubs making good coin) and have heard some shit stories from them. The thing is, gratuity is the norm. Yeah, I tip, and yeah in some cases I feel it's a rip off. As in restaurants with mandatory gratuity. The fuck is that, over? But it's generally understood that's the way the service industry works. *shrug* it is what it is. Both sides have vaid points imo.