I have been waiting for my Protech mouthguard for over 4 months. I received an email on May 1st (after sending a request for status) stating, "Your mouthguard is in production". I sent another request for status on 05-15-07 and received the answer "your mouthguard is almost done and will ship shortly". It is August now, I still do not have my mouthguard, and they no longer respond to emails or phone messages.
After reading the postings regarding Protech, the responses are generally the same. Quote "Gee, it took 7 months to get my mouthguard, but it is awesome, and well worth the wait". Honestly, I question the validity of these alleged claims. I have no doubt that Protech creates profiles and then does these postings themselves. Think about it, if you waited far longer that promised, was ignored, and then finally got your mouthguard, would you go out of your way to go back and create another posting stating how happy you are? That after being screwed around for so long, it was worth it because the product is that great? Maybe I am more jaded that others.
At this point, I just want a refund. There are several other companies that provide mouthguards that are of equal or better quality and do not take 5-7 months to send it to you.
Do you know why there is so much more info on Protech vs. other mouthguards. Because they piss you off by not responding and then people start posting. Just like they say, any publicity is good publicity. Those that have been smarter than I and chose to order a mouthguard from someone else, received good service, a good product, and within a reasonable time fame. Usually those that go out of their way to post about a product are those that are pissed, not those that are satisfied. This is the reason why you see more detail about Protech vs. other mouthguards.
LONG AND SHORT, DO NOT BY PROTECH UNLESS YOU PLAN TO WAIT A VERY LONG TIME. GO WITH SOMEONE ELSE THAT HAS JUST A GOOD A PRODUCT, AND WILL GET IT TO YOU IN A REASONABLE TIME FRAME.