Been a fucking crazy week so far.
Cracked my phone screen like 2 weeks ago. Took it in to get repaired (have insurance). They fixed it no problem
My dumb ass cracked it AGANE like a week later, took it in to the same place.
Fucking manager (Short unimpressive mexican with an Edgar cut) was like "yeah, the back is cracked too so we can't fix the front, you'll have to call the insurance company (Who sponsors this store). I'm like yeah man, it was cracked last week when you fixed it in an hour. He's like "Sorry that's our policy" and is just being weird and vague. I'm like alright whatever.
Go into my car and go to Asurion's website, and they link me to the fucking store location I'm in the lot of and it's like "yeah, they can fix the front and back no problem" and they schedule me an appt/claim.
Walk back in like hey man, website says you do this.
"No i told you about the policy"
Can you explain the policy to me?
"I'll give you their number"
I don't need their number I'm on their website right now
"That's Asurion's website"
No bro it's literally your website (
*Show him the phone*
"We don't even have the parts to repair a 14pro"
You fixed it last week
"It was against the policy, they weren't enforcing it obviously"
Aren't you the manager? So YOU weren't enforcing it...until right now
"Yeah I guess so"
So what's the policy exactly
"I'll give you their number"
Buddy, I have their number. Explain the policy, Mr. Manger
"Honestly man we're not even making money on this repair if we do it"
I don't give a shit if you're making money man, not my problem
"WOAH WOAH DON'T CURSE AT ME YOU'RE OUT OF HAND"
Sorry if I offended your sensibilities with the "S" word, Senor, but may I politely state you absolutely are terrible at this.
Call the same company's location like 15 minutes away. Tell them what this fat, short Edgar told me.
They're like "Yeah we have a really vague policy about front and back damage but it's honestly at the customer discretion if you want us to just fix the front. The other guy was probably busy and didn't want to help you.