my old apartment had water and fire/smoke damage bc the bldg next door caught fire
pain in the ass, but I have to give props to Liberty Mutual, as they did as good of a job as you could do in terms of time and paying us $$
they started out with lowball payouts, but once we had our contractors price everything out and sent the documentation, Liberty Mutual had zero problems sending us more $$
the representatives were always in touch with me and ready to answer my questions
ive heard terrible stories about other insurance companies treating the victims like criminals that have to "prove themselves" to the insurance company