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It’s funny because I feel like to a large degree the Sysco takeover was so easy because for the longest time, your mom and pop restaurants were so often horrendous. People preferred a meal they’d know was mediocre to the spinning wheel of death of picking an unknown establishment.I work at my families restaurant and we make our own soup from the scratch. If you live in west coast Canada or U.S you better be prepared to make fine cuisine. People tend to be picky at local joints and so if you leave a shitty impression that your local business is no different in quality than a franchise, then you are fucked!
People expect more from a local eatery and local eateries know that their reputation is more respectable than a chain store and that you have to live up to the standard your looked upon whether you like it or not.
Probably quality has slipped heavily for the big chains in the past couple decades and partly they never actually served good food, but now people want independents to save them from chain garbage.
The problem in my area is the average diner isn’t sophisticated enough to know good from bad, so most of the time Yelp or even word of mouth is absolutely worthless.