Hello everyone,
I was away on vacation for most of this month in Japan, unfortunately before I left I did not have a chance to get some pending shipments squared away and was on the run most of the time while abroad. I have since been catching up and taking care of the problem.
Those of you who have ordered and were affected by my absence, should have already received two emails from me, one apologizing for the problems caused, and the second from Paypal indicating a refund.
I have sent 50% refunds (off the total invoice including shipping) via Paypal to all customers who were affected to make up for the long delay in your shipment. Most of the delayed orders went out yesterday, with the last two going out today, so you should receive your merchandise this week.
If you did not receive your refund, or do not receive your merchandise by Saturday, please email me at
[email protected].
I am grateful for your business and I take my customers' satisfaction seriously. I hope that you will continue to stick with Truth as I continue to try and grow this business little by little. Thanks for your understanding.
Regards,
Paul Erickson (Arclight)