I had a package from Ross delivered to my college campus address. Of course, the mail room lost it and I never received. I let Ross know and he mailed me a brand new package for absolutely free, even though it was no fault of his that mine disappeared. I am a huge fan of his. Anybody go to his forum? I go occasionally and I've spent a good amount of time looking through II to find the chapter on how to train without sleeping because I'm not sure how he does all the customer service and posting on his forum.