Mass Nutrition (why they suck)

Discussion in 'Dieting / Supplement Discussion' started by thethirddiaz, Jun 10, 2008.

  1. thethirddiaz

    thethirddiaz vas a morir

    Joined:
    Jun 20, 2007
    Messages:
    2,321
    Likes Received:
    0
    Location:
    Farmer in the Dell
    Several months ago I ordered a few tubs of Muscle Milk from massnutrition.com. Ever since, I have been receiving spam mail from their site, which has no unsubscribe link. There also does not seem to be a way to change your account settings on their website when you log in. I attempted to email their support staff twice and still have not received a response 2 weeks later.

    Finally, I called their office to complain but had to go through the "place an order" option (the only way to talk to a human) and the first associate told me to email support, which I had already done, and hung up before I could tell him. The second time, I told the guy I would be reporting them to the BBB, which I am in the process of doing. His response was "ok, go ahead."

    I wanted to let fellow D&Sers know about this because I know I wouldn't have ordered from them if I had known how shady their company was. If you find them to have the best price on something, I recommend using a site like bb.com that price matches.
     
  2. Vedic

    Vedic Purple Belt

    Joined:
    Mar 20, 2008
    Messages:
    2,144
    Likes Received:
    0
    Wow that sucks. Sorry to hear that.
     
  3. Todd Gack

    Todd Gack Dutch

    Joined:
    May 19, 2003
    Messages:
    48,590
    Likes Received:
    7,418
    Location:
    Vancouver
    As sad as it sounds, a lot of places don't give two shits about BBB threats because in most cases no one really follows through with the threat.

    That sucks when they hang up on you like that, nothing pisses me off more. I was on hold for an hour and a half with my cell phone provider once, I was already in a bad mood but waiting on hold and getting transfered a bunch of times pissed me off even more. So when I started to complain the CSR was like "call back when you want to be more civil" and he hung up.
     
  4. thethirddiaz

    thethirddiaz vas a morir

    Joined:
    Jun 20, 2007
    Messages:
    2,321
    Likes Received:
    0
    Location:
    Farmer in the Dell
    Thanks, guys. I'm really not all that upset about it. I just wanted to let everyone know that despite having a good price, this company sucks.

    For things like the cell phone provider, it really sucks because sometimes you have so few options for changing companies. At least in this case I can not support them and buy from a company that is concerned about the customer.
     
  5. Saith

    Saith UFC poster boy

    Joined:
    Oct 4, 2007
    Messages:
    5,345
    Likes Received:
    0
    Location:
    Sparkling Vampires
  6. dugforeva

    dugforeva Brown Belt

    Joined:
    Nov 19, 2006
    Messages:
    3,665
    Likes Received:
    0
    Location:
    NOVA
    thats why I always use a spam email address for ordering stuff.
     
  7. MikeMartial

    MikeMartial Black Belt

    Joined:
    Feb 25, 2006
    Messages:
    6,401
    Likes Received:
    8
    Location:
    Lactate Threshold
    Appreciate the notice, diaz, thanks.
     
  8. Diyako

    Diyako Green Belt

    Joined:
    Nov 14, 2007
    Messages:
    954
    Likes Received:
    0
    i didnt like musle milk as a product now i can hate them as a company as well. w00t
     
  9. Diyako

    Diyako Green Belt

    Joined:
    Nov 14, 2007
    Messages:
    954
    Likes Received:
    0
    i didnt like musle milk as a product now i can hate them as a company as well. w00t
     
  10. Centaur

    Centaur Black Belt

    Joined:
    Feb 7, 2004
    Messages:
    6,663
    Likes Received:
    117
    Location:
    On the Excalibur.
    Report em.

    Slag them as much as possible too. I worked as a tech support for a couple of companies (Samsung, IRobot, Brother). If you ever released a call (hung up) for any other reason then someone harrasing/abusing you, you were done. Right then and there.

    These guys sound like a joke, CS wise. You can report them for spamming too. I can't remember where, but people are starting to get in shit for it now, so take a look around and see who you can report that too.
     
  11. Saith

    Saith UFC poster boy

    Joined:
    Oct 4, 2007
    Messages:
    5,345
    Likes Received:
    0
    Location:
    Sparkling Vampires
    See if you can get them to send you a postage-paid envelope and fill it with uranium.
     
  12. G0NZ0

    G0NZ0 MADE MAN

    Joined:
    Apr 18, 2008
    Messages:
    8,308
    Likes Received:
    35
    Location:
    CA
    Try buying from nutritionexpress.com they have really good prices and won't send you spam. I have ordered from them for a while they deliver fast and the only thing they have ever sent was weekly specials email that I requested.
     
  13. erco

    erco Brown Belt

    Joined:
    Mar 4, 2006
    Messages:
    3,092
    Likes Received:
    1
    MassNutrition = Report as Spam.
     
  14. Vedic

    Vedic Purple Belt

    Joined:
    Mar 20, 2008
    Messages:
    2,144
    Likes Received:
    0
    Report them as spam to their IP holder.
     
  15. JinKazama

    JinKazama Red Belt

    Joined:
    Jan 4, 2008
    Messages:
    9,400
    Likes Received:
    1,276
    Location:
    NY
    screw them guys
     
  16. ViciousVendetta

    ViciousVendetta White Belt

    Joined:
    Feb 25, 2007
    Messages:
    74
    Likes Received:
    0
    Location:
    Chandler, AZ
    Thats a shame you cant get them to help you out. >< Ive ordered things from them many times, and never had a problem with price / shipping or anything. And on the email side, I do notice the occasional spam from them, but yahoo automatically tosses it into my spam box so its not an issue. There should be a way where you can manually block their email address / ip address. Good luck with it though, its a shame things have to get to that point.
     
  17. Cap'n

    Cap'n <img src="http://img248.imageshack.us/img248/1955/

    Joined:
    Jun 5, 2005
    Messages:
    5,609
    Likes Received:
    1
    You're an idiot. It's not Cytosport that fucked 3D over
     
  18. IronMaidenfan#1

    IronMaidenfan#1 Brown Belt

    Joined:
    Apr 14, 2007
    Messages:
    3,939
    Likes Received:
    16
    Location:
    UK
    *scrubs Massnutrition.com off his website list*

    It's really poor news, I hate hearing of bad customer service, I hope it eventually gets resolved.
     
  19. Cyclone Mike

    Cyclone Mike Amateur Fighter

    Joined:
    Jul 5, 2007
    Messages:
    1,123
    Likes Received:
    38
    hey, i was about to order from them about a week ago but i noticed a disclaimer before you finish your order saying that you agree to receive all the spam shit they are about to send you.....:icon_neut

    so i didnt order

    just thought i'd let u know about it though
     
  20. thethirddiaz

    thethirddiaz vas a morir

    Joined:
    Jun 20, 2007
    Messages:
    2,321
    Likes Received:
    0
    Location:
    Farmer in the Dell
    How do I find out their IP holder? I've reported them to BBB, but that is all I could find out to do yet. I need to figure out who to report them to for spam.

    Thanks. I'm usually good about checking that stuff, but IIRC I ordered over the phone, so I missed that notice.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.