I received my order of cryogel this morning. Since then i've used it about three times. The stuff works great! It's like nothing i've used before. It actually seems to make the pain go away rather than mask it like most other ointments. The customer service was excellent on the website too (cryogel.tv). I asked about my order in an email and was promptly replied to, and the guy even gave me his cell number if i had any questions. They also sent me a sample tube of each type of cryogel. I give it an A+.