Am I getting Ripped off?

Discussion in 'Gear & Equipment Discussion' started by TigerDGC, Aug 25, 2005.

  1. TigerDGC

    TigerDGC Orange Belt

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    Location:
    Davis, CA
    I ordered some BTT shorts from brazilianfightwear.com, I want to
    return them and get a refund but they said this.....

    "You paid $18.95 for Express shipping. The total cost of this shipping
    method
    is $31, we do subside a part of the shipping to make it more affordable
    to
    our customers, so we will refund you for the total of the order minus
    $12.
    Please let me know if you have any questions.

    Regards,

    Pedro Barcellos, Founder"

    Is this true?
     
  2. Madmick

    Madmick Cerebrage Staff Member Senior Moderator

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    Yeah, probably. Mass-shippers usually eat cost on shipping prices (i.e. DPS Nutrion will charge you $5 if you order 1 pound or 15 pounds of supplements).

    But I don't know for sure. SSF or one of the retailers here will probably respond.
     
  3. Foolkiller

    Foolkiller You have meddled with the primal forces of nature!

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    Part of the only one holistic system of systems
  4. SSF

    SSF SSFgear.com

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    Madmick-
    I can only speak for the way I do it. I will sometimes reduce my selling price to help with shipping cost over seas. If someone want's to ruturn something I give them a DHL or FedEx number to charge the shipping to and I give them a full refund. I eat all cost of shipping.
    If I give you wrong sizing info and the fit isn't right or your not happy with the product it's not your fault. You gave me your trust in doing business with me and sometimes things don't work out so I feel that I owe it to the customer to fix it.

    www.SSFgear.com
     
  5. scorcho

    scorcho Brown Belt

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    If they are giving you cheaper shipping, they should just give it to you.
     
  6. SSF

    SSF SSFgear.com

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    That is how I feel also.

    www.SSFgear.com
     
  7. RIOFIGHTWEAR

    RIOFIGHTWEAR #1 Rated Customer Service

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    We get returned packages once in a blue moon and is stated in our shipping/return policy that all returned packages will be shipped at the customer expense and the refund will be the order minus the initially shipping cost . We also eat a lot of shipping expenses e.g. it costs about $25 to ship a Gi in economic method from Brasil and we charge just $7.95..

    Unless is something agreed between both parties we can refund shipping costs.

    But all stores have a different policy and customer should read that first and decide whether or not to order.

    Our 2 Cents,
     

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