1. Where did your likes go? Please Read This Thread »

Am I getting Ripped off?

Discussion in 'Gear & Equipment Discussion' started by TigerDGC, Aug 25, 2005.

  1. TigerDGC Orange Belt

    Joined:
    Nov 6, 2002
    Messages:
    488
    Likes Received:
    0
    Location:
    Davis, CA
    I ordered some BTT shorts from brazilianfightwear.com, I want to
    return them and get a refund but they said this.....

    "You paid $18.95 for Express shipping. The total cost of this shipping
    method
    is $31, we do subside a part of the shipping to make it more affordable
    to
    our customers, so we will refund you for the total of the order minus
    $12.
    Please let me know if you have any questions.

    Regards,

    Pedro Barcellos, Founder"

    Is this true?
     
  2. Madmick Zugzwang Staff Member Senior Moderator

    Joined:
    Jun 13, 2005
    Messages:
    49,820
    Likes Received:
    685
    Location:
    NorCal
    Yeah, probably. Mass-shippers usually eat cost on shipping prices (i.e. DPS Nutrion will charge you $5 if you order 1 pound or 15 pounds of supplements).

    But I don't know for sure. SSF or one of the retailers here will probably respond.
     
  3. Foolkiller You have meddled with the primal forces of nature!

    Joined:
    Dec 13, 2002
    Messages:
    8,303
    Likes Received:
    0
    Location:
    Part of the only one holistic system of systems
  4. SSF SSFgear.com

    Joined:
    Feb 25, 2005
    Messages:
    3,699
    Likes Received:
    0
    Location:
    Clarksville TN
    Madmick-
    I can only speak for the way I do it. I will sometimes reduce my selling price to help with shipping cost over seas. If someone want's to ruturn something I give them a DHL or FedEx number to charge the shipping to and I give them a full refund. I eat all cost of shipping.
    If I give you wrong sizing info and the fit isn't right or your not happy with the product it's not your fault. You gave me your trust in doing business with me and sometimes things don't work out so I feel that I owe it to the customer to fix it.

    www.SSFgear.com
     
  5. scorcho Brown Belt

    Joined:
    Jan 1, 2004
    Messages:
    4,844
    Likes Received:
    0
    Location:
    Slovenia
    If they are giving you cheaper shipping, they should just give it to you.
     
  6. SSF SSFgear.com

    Joined:
    Feb 25, 2005
    Messages:
    3,699
    Likes Received:
    0
    Location:
    Clarksville TN

    That is how I feel also.

    www.SSFgear.com
     
  7. RIOFIGHTWEAR #1 Rated Customer Service

    Joined:
    Oct 13, 2003
    Messages:
    370
    Likes Received:
    0
    Location:
    USA
    We get returned packages once in a blue moon and is stated in our shipping/return policy that all returned packages will be shipped at the customer expense and the refund will be the order minus the initially shipping cost . We also eat a lot of shipping expenses e.g. it costs about $25 to ship a Gi in economic method from Brasil and we charge just $7.95..

    Unless is something agreed between both parties we can refund shipping costs.

    But all stores have a different policy and customer should read that first and decide whether or not to order.

    Our 2 Cents,
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.