Headset troubleshooting

[Gregolian]

So, I went out and grabbed some A40s with a Mixamp to upgrade from my Turtle Beach's that had the plastic break on me so it won't fit properly or at all anymore.

I updated the firmware on the Mixamp and everything is plugged in properly. The fiber optic cable I can clearly see the red before I plug it into the Mixamp so it isn't like that has a weird kink in it or anything.

But, I'm not getting ANY sound through the headset. ANy ideas?

 

[Universal Champion]

Google

 

[Gregolian]

Google

I've tried pendejo. Everything says "update the firmware" which I clearly said I already fucking did.

 

[jefferz]

Right mouse click on the speaker in your system tray
go to Playback Devices
find your headset
right click on it
then hit test.
Do you hear a tone?

 

[Gregolian]

Right mouse click on the speaker in your system tray
go to Playback Devices
find your headset
right click on it
then hit test.
Do you hear a tone?

It's connected to an Xbox.

I figured out the problem and it's honestly pretty embarassing. The wire that runs from my Mixamp to the headset... I plugged it in backwards. There's a mute button on it and the way I had it plugged in (thinking it didn't matter) was with the mute button closer to the mixamp than the headset. I was sitting there frustrated and was like "wait, why is the mute button closer to the amp instead of the end user" flipped the bitch and it started working.

 

[Universal Champion]

Funny how Google pulled this on my 1st query there Einstein.

https://www.ifixit.com/Wiki/Astro_A40_Gen2_Troubleshooting

My bad I didn't gauge my response for an idiot I see you figured it out lol.