MiguelT
White Belt
- Joined
- Jun 16, 2014
- Messages
- 19
- Reaction score
- 0
edit - I'm happy to report that a different person at X Guard Brand did contact me and we worked everything out. Regardless of what happened I have nothing but respect for a company that owns its mistakes and uses them to improve, and I'm confident they will be handling things differently in the future. Let's judge them by their future and not their past, I have nothing bad to say about them and they are stand up company who regardless of the path they took to get there did the right thing.
This is honestly one of the weirdest experiences I've ever had with a company. The pictures show the conversation and really have to see it to believe it, but for background I bought a set of rash guard and spats but the incorrect address popped up though Paypal (recently moved). Contacted them with the new address, and instead of printing a new label they just crossed out the old address and wrote in a new one, which I let them know wouldn't work but they shipped anyways. Package was lost in transit for a while and they ignored my emails for about 4 days until they let me know they didn't need my business and that I was an idiot. Eventually got a friend to pick it up from the post office two hours away...
TL;DR: xguardbrand doesn't want your business, and also you are an idiot.
http://i3.photobucket.com/albums/y7...dbrand crazy unprofessional 1_zpssubcv1wr.png
http://i3.photobucket.com/albums/y7...dbrand crazy unprofessional 2_zpsghn5pe3d.png
This is honestly one of the weirdest experiences I've ever had with a company. The pictures show the conversation and really have to see it to believe it, but for background I bought a set of rash guard and spats but the incorrect address popped up though Paypal (recently moved). Contacted them with the new address, and instead of printing a new label they just crossed out the old address and wrote in a new one, which I let them know wouldn't work but they shipped anyways. Package was lost in transit for a while and they ignored my emails for about 4 days until they let me know they didn't need my business and that I was an idiot. Eventually got a friend to pick it up from the post office two hours away...
TL;DR: xguardbrand doesn't want your business, and also you are an idiot.
http://i3.photobucket.com/albums/y7...dbrand crazy unprofessional 1_zpssubcv1wr.png
http://i3.photobucket.com/albums/y7...dbrand crazy unprofessional 2_zpsghn5pe3d.png
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