Thanks to Casca Grossa

Discussion in 'Gear & Equipment Discussion' started by KungFuCow, Sep 7, 2005.

  1. KungFuCow

    KungFuCow Brown Belt

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    Just wanted to say thanks to Carol at CG for the timeliness in which I received my Wand Special Edition GP tshirt. Carol even went the extra mile and inspected the shirt since I had gotten a defective one from Rio Fightware.

    Shirt arrived in 2 days.

    Thanks, Carol!
     
  2. scorcho

    scorcho Brown Belt

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    Cool. The retailers that post here are great!
     
  3. RONIN1

    RONIN1 White Belt

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    We are glad that it worked well...............................
     
  4. stu3ufc**

    stu3ufc** Yoshihiro Akiyama

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    why didn't you get a non defective one from riofightwear then-
    did casca grossa help riofightwear out


    is it u whos shirt was iron together with the print
     
  5. RONIN1

    RONIN1 White Belt

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    stu3ufc it was not anything like that, but in the end it worked out, again sometimes no matter how good quality and control is things like this happen to manufacturers, WAND is world class leader of MMA products......................as representatives of them ( WAND ) we will do what we can to maintain their good name in the game.
     
  6. KungFuCow

    KungFuCow Brown Belt

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    I bought a new one from CG and asked Carol to inspect it before shipping it to me. CG had absoluetly nothing to do with the RFW transaction.

    Im waiting for my refund from RFW now. Today is exactly one month since the charge hit my CC for the initial shirt.

    Thanks again, CG :)
     
  7. RONIN1

    RONIN1 White Belt

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    We work to protect our manufacturers reputation and try to make things right for the end user even when somehing does not go right and even if the client did not buy from us.

    We try not comment on how others govern themselves..............................................
     
  8. stu3ufc**

    stu3ufc** Yoshihiro Akiyama

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    Man all this is confusing!! My post isn't about stirring up stuff. Why is one retailer helping another-

    casca grossa and riofightwear are the best IMO.
     
  9. stu3ufc**

    stu3ufc** Yoshihiro Akiyama

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    I understand now- didn't get what you said the first time

    sure RFW will give you a speedy refund
     
  10. RIOFIGHTWEAR

    RIOFIGHTWEAR #1 Rated Customer Service

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    Sir we got the shirt in , thanks for your comprehension , we did inspect it and the problem was that the screen print got stick on other silks , that happens when you, sometimes, fold a shirt without drying properly not a poor screen print or quality shirt, but overall yours was the only one. We were the first ones to get a hold of the first 100 out of 1000's manufactured. We are sending this shirt back to the manufacturer, they are already aware of this situation but the sales director is traveling on vacation so we will bring that up later on.

    The funds have been credited back to your account, you can go ahead and close this thread now, if you wish. For us to ship another one again like we had said before, it will cost around $25 and it will take 5-7 days.

    Thanks one more time ,for those warriors that jumped into this thread and supported us , bottom line of it , we got a lot of new sherdoggers !!! Thanks ALL!!!

    TEAM RFW
     
  11. RONIN1

    RONIN1 White Belt

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    We are glad that it worked for everyone, Primarily the client got their product and is satisfied with the WAND line, a refund on his CC, saved $ 9.05 and received his product in 2 days.
     
  12. RIOFIGHTWEAR

    RIOFIGHTWEAR #1 Rated Customer Service

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    And you guys earned that client $ just because he refused to follow our corporate poilicies and not to mention he saved money and the order arrived quicker...**good job**...
     
  13. saaavage

    saaavage Black Belt

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    owned/
     
  14. Foxx_MMA

    Foxx_MMA Green Belt

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    i have been happy with both rio and my recent casca order of the wand jersey and shogun shirt
     
  15. PhenøM

    PhenøM MMA Gear Aficionado

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    Holy Dead Topic batman. LoL This post is 3 months old :)
     

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