Storm Kimonos customer service and T2

Hi guys,

Has anyone had any success contacting Sotrm customer service in the last month or so?

I received a T2 as a gift for Christmas. I wore it last week and after like 2 washes, the thread on the collar has split (I can see the foam). I've emailed them (via website contact us button) and have yet to receive a reply.

Anyone had the same issues?

 

it would probly be easier just to contact the place it was purchased from.

 

My friend asserts that he bought it straight from Storm. If push comes to shove, I'll ask for a proof of purchase, but as it's a gift, I'm happy with what was given to me and well don't want to know how much they paid for it etc

 

i think in threads here we've gotten a mixed mag of responses as to their customer service

 

Take it to a tailor they can fix it right up

 

Could do. But paying to fix up something that's essentially brand new?