Hi everyone.
Well - someone e-mailed me about this thread so I thought I'd reply. I am very sorry about the mistake. We did e-mail the gentleman who ordered the mouthguard the same day that he ordered to inform him we were out of the ORANGE Shock Doc Nano mouthguard but we could replace it with the same model in another color.
The e-mail was never answered. What likely happened is the email went to his spam folder. Either way - WE should have called the customer after not hearing back from him.
We did not receive any e-mails from the customer. Again, either way - we dropped the ball. We refunded the customer in full today.
As far as Spencer Fisher and the Toe 2 Toe shirt....
1. Spencer is a good friend of mine
2. Toe 2 Toe has gotten a pretty bad rep lately - mostly ALL deserved. We did a combo T2T/Cageside shirt about 2 years ago.
To finish off....we at Cageside really try to give the best customer service possible but every now and then we mess up. If anyone ever has a problem and needs to contact us:
e-mail:
[email protected] PLEASE use the subject line. We get atleast 150 emails a day and so many have a BLANK subject line and have a sender name such as "Cool dude".
Phone: 919-477-1999
Thanks!
Boomer