Need help with my phone

Discussion in 'Mayberry Lounge' started by Marbig, Jan 15, 2013.

  1. Marbig

    Marbig Brown Belt

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    I recently purchased a Samsung Galaxy 2 and its been troublesome to say the least. Here is what happened:

    day 1: purchased the phone. charged it for 8 hours (like I was recommended to do by the little booklet) and then tried turning it on. It won't even switch on.

    day 2: went back to the counter to complain. I saw the guy behind the counter take my battery out and swap it with a battery of another phone. I asked them what went wrong- they told me they "don't know" and that sending it back to the phone manufacture "will not do you [me] any good" since they will "only run it through a simple test which we've already done". Worse, they insisted my phone was fine and that they had only taken original battery out and put it back in (which was a downright lie since I saw them put a new battery in). They also won't give me a replacement despite me being on a two year contract.

    day 3: nothing happened. phone is fast and nice when it actually works.

    day 4: won't turn on once. I tried again in twenty minutes and then it turned on fine.

    day 5 (today): phone won't turn on again in the morning. I plugged it into the computer and realized it still had 65% battery. I then tried turning it on after plugging it in and its been working since.

    I'm just a little worried, you know? I'm not experienced when it comes to dealing with stuff like this (I'm only 18) and I don't know what to do now? I've tried complaining but they keep on saying it isn't their fault and they won't send it back in to get fixed. Even if they do send it back in to get fixed, that means I'll be without a phone for 2 weeks and I can't do that since I work on a casual basis and I need the $$$ that job brings in.

    Cheers for hearing me out and please advise me!

    P.S. No, I haven't dropped the phone or put it in water or anything. Its summer over here in Australia so the worst I've done is let it sit in my pocket in the heat while I worked (which really couldn't be helped either). I make sure I turn off the phone after 9pm too and I don't turn it on till 9am so I make sure it gets plenty of cooldown time.
     
  2. MGLucas

    MGLucas Brown Belt

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    Sounds like a hardware issue. Might be a bad connection making intermittent contact. It sucks but things like that do happen during manufacturing. The only option is to get it repaired either by sending it back to the manufacturer or (depending on the vendor)where you purchased the device.

    I had/have a Galaxy SII before I upgraded and they are a sweet phone.
     
  3. Marbig

    Marbig Brown Belt

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    yeah, but they won't send it in. What should I do?

    My phone won't switch on as I type this. Again.
     
  4. MGLucas

    MGLucas Brown Belt

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    It depends on the situation. Tell the reps at the store you want it sent back t be repaired, if they refuse then demand to speak to their manager. I'm fairly sure Samsung offers a 1 year warranty for hardware defects like this so if you still can't get it resolved a the store then contact samsung's customer service directly.
     

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