Impressive Service = Customer Loyalty

[MikeMartial]

So I placed an order with FitnessOne yesterday; standard stuff, couple o' tubs of whey, couple o' tubs of MuscleMilk, and 3 bottles of ZMA.

Well as I'm sitting here, drinking my coffee and surfing the 'Dog, my phone rings. I check the call display, and it's some area code I've never seen. Fuckin' telemarkerters. Pfft. As my answering machine comes on in the kitchen, I barely here some guy's voice over the cranked vocals of Bruce Dickinson belting out "The Trooper" using my name. WTF?

Well, it's buddy from FitnessOne, and they only have two of the 3 bottles of the brand of ZMA I wanted in stock, and he's wondering if he can send a bottle of Optimum Nutrition's ZMA with my order so he can get it out TODAY. I'm like "Hell yeah, thanks bro". No extra charge, NADA.

Now that's SERVICE.

 

[Vedic]

Gotta like that.

 

[IronMaidenfan#1]

Mike, that's awesome and I love it that the Trooper was in the background! hahahaha

 

[ScottMcD1]

I agree, good customer service keeps people coming back year after year.

 

[DevilEyes]

I'll have to throw some business their way. Customer service is so rare these days it could almost be classified as a myth, so I will go out of my way to support a company that still believes in taking care of their customers.

 

[Monger]

Very nice. I've had DPS call me twice in the past with virtually the same message. Good customer service should always be a priority

 

[Gary Peters]

With that said Puritan's Pride are a bunch of slackers.

 

[byukid]

I ordered some peppermint bark for a friend and the dude called me up and said, "Hey, so is this for someone's birthday?" and I told him it was, and he doubled the order for nothing.


That was pretty cool. Zappos too- if you buy shoes online, go with Zappos.


Don't know about supplement places though.

 

[KAYNE]

I had the same experience with Vegas sports nutrition. Good to hear some businesses are still taking care of people.

 

[SevenEleven]

Good to hear, I try to reward good service and event sponsors as much as I can.

 

[chia]

Great stuff. BN is pretty good--they always ship fast and I've never had any problems/backorders/mistakes. But I hate that they send me periodic emails "reminding" me that I may be running low on certain supplements and I should reorder.

I will be sure to check out FitnessOne next time I need anything.

 

[XTrainer]

Hmm never used FitnessOne before. I'll have to check it out. I order most of my supps based on the customer service experiences I have had. You might save a buck or two website to website, but I'm willing to lose that money if I know I am being taken care of.

 

[Stormbringer]

Mike, that's awesome and I love it that the Trooper was in the background! hahahaha

Same here! I often see your name and think to myself "whoooaaa there, I'm the #1 Iron Maiden fan here!", hahah.

 

[oyaji poi]

Cool, thanks for the heads up Mike.

Funny thing, I went to the FitnessOne site and there was caffeine for $3 and a NOX supplement called "Pump" advertised right underneath it for $27 with the following quote:

I took this for one cycle and I did like the energy it gave me and the results in the gym.

hehe...people buying supps like that keep caffeine pills and creatine powder cheap.



I bougth a lot of supps from iherb.com recently. They had ridiculously cheap shipping. I sent a tub of coconut oil and 3 bottles of fish oil for $10 to Japan. That's retardedly cheap. However, they don't have customer service really, it's all automated. The order form was f-ucking up so I accidentally ordered twice. I emailed their customer service and another email on their site to cancel one order...

not only was there no reply from either email, but when I looked closely at the receipt it said that because their order and delivery system is automated you cannot change anything after purchase. Which is fair enough, but their order page fucked up. So now I have massive amounts of fish and coconut oil, which is fine, but still, answer your damn emails iherb!