- Joined
- Apr 21, 2004
- Messages
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Hey G&E!
Got a quick story for you all:
I have some fights lined up and near to load up on some gear, ESPECIALLY gauze. I decided to place an order through TitleMMA to get some stuff in before the weekend.
I ordered:
50 Rolls of New Age Double Weave Super Gauze
Fighting Sport's Trainer's Scissors
15 Rolls of Title Boxing 1" Tape
Title Boxing Trainer's Whistle
Title Boxing Pro Style Water Bottle Clear
I wanted to do overnight delivery, so I specifically made sure that all items are listed in stock. I paid MORE for the scissors than the Title version even though the stock pictures are identical just because the Fighting were in stock and the Title's weren't
I paid for overnight, and low and behold, the 50 rolls of Gauze are on back order. To boot, there isn't any sort of ETA.
YAY!
So I hop on the digital chat and start up a conversation with "Cindy".
I told Cindy that I'm in need of the gauze, I paid for overnight to get it, and now I'm paying the higher shipping rate even though it isn't being shipped overnight.
She told me that her records only indicate that the SCISSORS are out of stock. Great, now TWO things out of stock that I paid overnight for!
I told her the message I received was that the gauze was out of stock. I asked her to double check, and she assured me the gauze would ship.
At this point in time, I chose to use the chat's "email transcript" function (and I'm glad I did!). I shared this with Cindy.
She told me that since I checked out with paypal, she couldn't refund partial shipping. I would have to call a number and provide a credit card.
She removed the scissors (I don't need them urgently), and we moved on.
Fast forward about an hour:
I got my shipping confirmation. Great!
Any guesses as to what wasn't on the order???
The GAUZE AND THE SCISSORS! Double whammy baby!
Both are still listed as in stock BTW:
http://www.titlemma.com/training-co...tle-new-age-double-weave-super-gauze-50-rolls
http://www.titlemma.com/training-coaching/corner-supplies/fighting-sports-trainer-s-scissors
Anyway, tl'dr:
I ordered stuff overnight that I need
Was told after paying that an item was out of stock
Cindy said I was mistaken, all was good
The stuff I need didn't ship and I still paid for overnight.
Wes: Can you help me out brother? Got hosed massively on this one. I really need competition white gauze overnighted and it didn't happen.
The order number is:
100041659
I'll attach the transcript as well later in this thread.
Got a quick story for you all:
I have some fights lined up and near to load up on some gear, ESPECIALLY gauze. I decided to place an order through TitleMMA to get some stuff in before the weekend.
I ordered:
50 Rolls of New Age Double Weave Super Gauze
Fighting Sport's Trainer's Scissors
15 Rolls of Title Boxing 1" Tape
Title Boxing Trainer's Whistle
Title Boxing Pro Style Water Bottle Clear
I wanted to do overnight delivery, so I specifically made sure that all items are listed in stock. I paid MORE for the scissors than the Title version even though the stock pictures are identical just because the Fighting were in stock and the Title's weren't
I paid for overnight, and low and behold, the 50 rolls of Gauze are on back order. To boot, there isn't any sort of ETA.
YAY!
So I hop on the digital chat and start up a conversation with "Cindy".
I told Cindy that I'm in need of the gauze, I paid for overnight to get it, and now I'm paying the higher shipping rate even though it isn't being shipped overnight.
She told me that her records only indicate that the SCISSORS are out of stock. Great, now TWO things out of stock that I paid overnight for!
I told her the message I received was that the gauze was out of stock. I asked her to double check, and she assured me the gauze would ship.
At this point in time, I chose to use the chat's "email transcript" function (and I'm glad I did!). I shared this with Cindy.
She told me that since I checked out with paypal, she couldn't refund partial shipping. I would have to call a number and provide a credit card.
She removed the scissors (I don't need them urgently), and we moved on.
Fast forward about an hour:
I got my shipping confirmation. Great!
Any guesses as to what wasn't on the order???
The GAUZE AND THE SCISSORS! Double whammy baby!
Both are still listed as in stock BTW:
http://www.titlemma.com/training-co...tle-new-age-double-weave-super-gauze-50-rolls
http://www.titlemma.com/training-coaching/corner-supplies/fighting-sports-trainer-s-scissors
Anyway, tl'dr:
I ordered stuff overnight that I need
Was told after paying that an item was out of stock
Cindy said I was mistaken, all was good
The stuff I need didn't ship and I still paid for overnight.
Wes: Can you help me out brother? Got hosed massively on this one. I really need competition white gauze overnighted and it didn't happen.
The order number is:
100041659
I'll attach the transcript as well later in this thread.