I never e-mailed them but I did order a couple of pair of shorts and got them in about 2 business days. Faster than I've ever received anything I've ever bought on-line. Sample size of 1 doesn't tell much though.
It took them like 4 weeks to send me the wrong item. I never got refunded the shipping and return shipping. Only the cost of the item. That said, even though I had put down the exact model/ item number and it being their mistake. I would NEVER buy from them again.
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