Brazilianfightwear and Vitamins & Minerals SUCK!!!

About 2 months ago I purchased a BLACK VITAMINS & MINERALS KIMONO (GI) / TRIBAL SERIES from http://www.brazilianfightwear.com. It cost me 155$.

After only one week the patches started to fall of and after another week the seams on it did not hold, so basically the whole kimono is just falling apart.

So I started to mail brazilianfightwear but after about 10 mails with no answer i tryed to contacted Vitamins & Minerals but they also did not answer any of my emails.

So dont buy any thing from brazilianfightwear because there service is awful and don't get anything from VM because there quality sucks.

 

That sucks, dude. Maybe you should contact the Better Business Bureau.

 

man that sucks- The quality of V+M GI are varied- many have complained that patches fall off after a few months.

brazilian fight wear post on this forum- maybe you could sort something out

 

Sucks for you man, sorry to hear that.

Personally I have only dealt one time with BFW and their rep on this forum was great in answering my questions.

This is not the first time I hear bad stuff about V&M quality. Their stuff looks great but I am gonna stay away from it now I've heard another bad story about their gear.

 

thats why i dont buy vitamins and minerals.. i hear to many varied things about their kimonos.

 

I always buy from Brazilian Fight wear and always had good results sorry about the mishap man

 

Sorry to hear about that bro. I hope things can get sorted out for ya though.

 

If they are as great as you say let's see if they come in here and help me after 2 month's

 

Siavash,

First of all we ALWAYS answered your emails. In case you don't remember we will help you, we'll use stretches of the text directly from the conversation we had thru email.

You first stated that the patches of your gi were falling apart. We offered a free kit of VM patches for you (almost a $40 value) and you didn't agree, no problem, it's your right.

After that you told us that now the gi was falling apart, we promptly offered you to exchange and cover the costs of reshipping the gi back to us. Since you didn't want another VM gi we wrote you:

Siavash (11/10/05):

Siavash (11/14/2005):

BFW 11/16/05):

Siavash (11/29/2005):

Siavash (11/29/2005):

Please note that the last 2 emails sent were on (11/29/2005) That is... TODAY. We didn't even had time to answer to your email and you're already here complaining about VM and our company.

Since you wrote on your last email that "Im waiting on your answer!!!" looks like you're pissed off with the lack of communication. I don't know if you tried to talk to us after your last email of 11/16/05, we didn't receive any email from you during this period.

We totally understand that you're disappointed with the gi but we did everything that we could do to solve this situation.

We sell a LOT of VM gi's and we NEVER had any complaints about their quality, if you received a defective gi that does not mean that "their quality sucks", that kind of thing is something that can happen to any product from any manufacturer.

As we told you before, it's very important that we receive the defective gi to exchange it with the manufacturer so they can find out what really happened and try to improve their product.

Check your inbox and let us know how you want to resolve this matter.

Sincerely,

Pedro Barcellos

 

BFW are one of the top companies in the field and I have no doubt Pedro would do his utmost to sort out your problems. When a dealer ships abroad, there are potentially massive problems for them. A returned item can cost two or three times the cost of the original item and with a gi that is a big cost implication.

 

Kudos to BFW for dealing with this moronic customer like a pro.

 

BFW just went up a notch in my book.

My next piece of equipment is coming from BFW, congrats on the classy retort bfw!

 

Wow what a dumbass.

 

Indeed.

 

Wow BFW, looks like you took care of some serious damage control like a Pro. My hats off to ya bro, great job.

 

A_bomb47
Little Mac
Gsoares2
Fightgear UK
b0b
desertbake
Weonlywonsixtwo
Soid
Adino

THANKS A LOT GUYS!!!

BFW

 

For the record - I own a V&M Gi that I got from BFW and it's held up fine for 8 months now.

 

Wow at last ill got your attention!!! How about fixing this problem so i can start training

 

^
You've been owned buddy.

Stop bitching about good retailers when they actually offer you great customer service.

BTW, Gameness Gi's are the real deal.

 

NP I always get my gear from here no where else..All my Gear has came to me top notch...