- Jul 24, 2005
- Reaction score
Gsoares2 said:If your going to charge them, you should be shipping it within 24 hours...
Garrett said:That is a fair assessment of an unusual situation and bad order fulfillment on our part. We provided bad service and the customer has spoken. We take this seriously and are working to resolve these issues.
This customer is in the small minority, though, and we are working all the time to eliminate all issues we have, however rare, with order fulfillment. The other customers with normal same- or next-day shipping rarely post. Sometimes they write emails and we appreciate them.
The only thing this customer posted that is not correct is shown above. We NEVER charged this card, and NEVER charge a card until the order is out the door. Besides being Sherdog.com's policy, it is also visa, MC, and AMEX policy.