I got an order from California USA (we are based in the UK), card details checkout, same delivery address as the card address, so sent it Airmal signed for. It arrives 6 days later and is signed for by the recipient at the given address as confirmed by the USPS track and trace service. Shortly after I recieve a dispute notice from my bank saying the charge has been queried by the recipient. I supply the original invoice with tracking number, the postal receipt and a print out of the USPS confirmation as evidence of the order being recieved, goods sent in good faith and recieved at the card holders adress. I later recieve a second dispute notice that the recipient claims the transaction was a third party fraud and the money will be debited from my account and credited to her card. I phone the phone number given with the order and ask for the name given with the order "this is she" is the reply I get, when I ask for an explanation of what is going on she asks if I can 'call back later' as she is a busy, I ask "did you recieve the goods" she says "Yes" then hangs up. So: -The order was placed in the name of the registered card holder at their address. -The order was shipped to that address. -The order was signed for at that address. -The registered card holder answered the phone at that address and admitted recieveing the goods. The bank say for consumer protection the burden of proof is on me and they will not re present the transaction, I have to take legal action to reclaim the goods. So far no one at any legal/postal dept. really wants to know.