So I've got a situation you may be able to help shed some light on.
I ordered a pair of the long wedge panther punch mitts that are on sale. Excited to have a pair of wedge mitts and review them, I was disappointed to find that I had been shipped a pair of super guard panther punch mitts instead.
I called returns on Thursday and was told that I would get a return shipping Fedex label in 1-2 days, I'd have to return the mitts, and have to wait until they were received by Ringside before my pair would be shipped. I let the rep know that I wasn't thrilled with the solution, and at that point she let me know that if I sent them the tracking number, they could ship my pair before receiving the return.
I thought that the solution still sucked (I have to wait another 2 weeks ANd have to go to fedex with no compensation), so I said I wanted to talk to a supervisor. I waited on hold for 10 minutes and was told that the supervisors were busy but they would "call me back in 5 minutes". I received no follow up phone call on Thursday.
Fast forward to Friday, I called back again. This time, no customer service rep picked up, so I left my name and phone number on the voicemail. Again, hours later, no one called me back.
At this point, I still have the mitts that I didn't order, I do not have the fedex label (it isn't currently being processed) and no one is returning my calls.
I own a gym in the Boston area (I contacted Ringside 2 weeks ago by email about a wholesale account, also neve returned) and I'd love to consider ordering large commercial orders in the future. I'm bitter about the service at the moment, but I won't hold a grudge if someone will actually make good on their mistake.
How can I rectify this super shitty situation?